Terms & Conditions

Last updated October 2, 2026

These Terms & Conditions ("Terms") govern your use of mainstreethero.com and the products and services offered by MainStreetHero LLC, a California limited liability company ("MainStreetHero," "we," "us"), including Sidekick and Claim Clock (together, the "Services"). By using the website or the Services, you agree to these Terms. If you don't agree, please don't use them.

1. Who can use the Services

You must be at least 18 years old and able to enter a binding contract. If you use the Services on behalf of a company, you confirm you're authorized to accept these Terms for that company.

2. Accounts

Some Services require an account. You're responsible for keeping your login credentials secure and for activity under your account. Tell us promptly at hello@mainstreethero.com if you believe your account has been compromised.

3. Subscriptions, fees and cancellation

Paid Services are billed as described in your order, proposal or checkout page. Unless that document says otherwise, subscriptions renew automatically each billing period until cancelled, and one-time setup fees are non-refundable once setup work has begun. You can cancel at any time effective at the end of the current billing period. We may change prices with at least 30 days' notice before your next renewal.

4. Your responsibilities when you message people

Sidekick and related Services let you send texts, emails and calls to your own contacts. You are the sender of those messages and are responsible for them. You agree to:

• Only message people who have given the consent required by law, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act and applicable state laws;
• Honor opt-out requests promptly, including STOP replies;
• Follow carrier messaging rules and the registration requirements for business texting; and
• Not use the Services to send unlawful, deceptive, harassing or misleading content, including claims of confirmed storm damage you have not verified.

We may suspend messaging on an account that we reasonably believe is violating these rules or putting our phone numbers or sender reputation at risk.

5. Storm, permit and claim-window information

Claim Clock and related features present storm history, permit activity and estimated insurance claim deadlines compiled from public and third-party sources. This information is provided for planning and prioritization only. Radar-derived hail estimates are not confirmation that any property was hit or damaged. Claim deadlines vary by state, insurer and policy, and our estimates may be incomplete or wrong. Nothing in the Services is legal, insurance or financial advice. Confirm details with the homeowner and their policy before relying on them.

6. Your data

You own the contacts, notes and other data you put into the Services ("Your Data"). You give us permission to host, process and use Your Data to provide and support the Services. We may use information derived from Your Data in aggregated and de-identified form, which does not identify you, your company or any individual, to operate, improve and develop our products and insights. We do not sell Your Data and do not share it with other customers. Our Privacy Policy explains how we handle personal information.

7. Third-party platforms

The Services are built in part on third-party platforms, including our messaging and CRM infrastructure, phone carriers and hosting providers. Your use of features that rely on those platforms may also be subject to their terms. We are not responsible for outages or changes caused by third parties, though we will work to minimize any impact on you.

8. Acceptable use

You agree not to misuse the Services. That includes attempting to access accounts or data that aren't yours, reverse engineering or scraping the Services, reselling them without our written permission, or using them in a way that breaks the law or infringes someone else's rights.

9. Our intellectual property

The Services, including our software configurations, workflows, storm and claim-window datasets, rankings, content and branding, are owned by MainStreetHero or its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Services for your own business during your subscription. You may not copy, redistribute or create competing products from them.

10. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't guarantee any particular number of leads, appointments, sales or revenue.

11. Limitation of liability

To the fullest extent permitted by law, MainStreetHero will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Services is limited to the amount you paid us for the Services in the 12 months before the claim arose.

12. Indemnification

You agree to defend and indemnify MainStreetHero against claims, damages and costs (including reasonable attorneys' fees) arising from your use of the Services, Your Data, the messages you send, or your violation of these Terms or the law.

13. Termination

You may stop using the Services at any time. We may suspend or end your access if you materially breach these Terms or fail to pay. On request within 30 days after termination, we will help you export Your Data where the platform allows.

14. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Los Angeles County, California, and you and we consent to that jurisdiction. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other in writing and allowing 30 days to resolve it.

15. Changes to these Terms

We may update these Terms from time to time. We'll post the new version here with a new "Last updated" date, and for material changes we'll notify active customers by email. Continuing to use the Services after a change takes effect means you accept the updated Terms.

16. Contact

MainStreetHero LLC
3839 McKinney Ave, Ste 155 PMB 2622
Dallas, TX 75204
(469) 518-3440
hello@mainstreethero.com