MainStreetHero

Privacy Policy

Last updated October 2, 2026

This Privacy Policy explains how MainStreetHero LLC ("MainStreetHero," "we," "us") collects, uses and protects personal information when you visit mainstreethero.com, contact us, or use our products and services, including Sidekick and Claim Clock (the "Services").

1. Information we collect

Information you give us. When you fill out a form, chat with us, book a call, sign up for the Services or contact us, we collect what you provide, such as your name, email address, phone number, company name, role, and the content of your messages.

Account and billing information. If you become a customer, we collect account details and billing information. Payment card details are handled by our payment processor; we do not store full card numbers.

Information collected automatically. When you visit our website, our hosting and analytics providers may collect standard technical information such as IP address, browser type, pages visited and referring site.

Customer data. Customers may upload contacts and related information into the Services to communicate with their own leads and customers. We process that data on our customers' behalf and according to their instructions; it is covered by our agreement with that customer and our Terms & Conditions.

Public and third-party data. Claim Clock uses public records and third-party sources such as weather data and building permit records. We use this information to produce area-level counts and rankings.

2. How we use information

  • To respond to your inquiries and schedule calls;
  • To provide, operate, support and improve the Services;
  • To send service, account and administrative messages;
  • To send marketing communications, where you have agreed to receive them (you can opt out at any time);
  • To protect against fraud and abuse and to comply with the law.

We may use information in aggregated, de-identified form that does not identify any person or company to understand trends and improve our products.

3. Text messaging (SMS)

If you provide your mobile number and opt in, for example through the chat widget on our website, we may send you text messages. Customer care messages relate to your inquiry, appointments and your account. If you separately opt in to marketing messages, we may also send occasional offers and product updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only:

  • With service providers who help us run our business, such as our CRM and messaging platform, phone carriers, website hosting, email delivery and payment processing. They may use the information only to provide services to us.
  • For legal reasons, when required by law or to protect our rights, users or the public.
  • In a business transfer, such as a merger or sale of assets, subject to this Policy.

5. Data retention

We keep personal information for as long as needed for the purposes described above, including providing the Services and meeting legal, tax and accounting requirements. When it's no longer needed, we delete or de-identify it.

6. Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

7. Your choices and rights

  • Email: use the unsubscribe link in any marketing email.
  • Text messages: reply STOP to any message.
  • Access, correction and deletion: depending on where you live (including California, Texas and other states with privacy laws), you may have the right to access, correct, delete or get a copy of your personal information, and to opt out of certain processing. Email hello@mainstreethero.com to make a request. We will verify your request and respond within the time required by law, and we won't discriminate against you for exercising your rights. If we decline your request, you may appeal by replying to our decision; if the appeal is denied, you may contact your state attorney general.

If a MainStreetHero customer sent you messages using the Services, please contact that business directly; we will assist them with your request.

8. Children

Our Services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.

9. Do Not Track

Our website does not currently respond to browser Do-Not-Track signals.

10. Changes to this Policy

We may update this Policy from time to time. We'll post the updated version here with a new "Last updated" date and, for material changes, notify customers by email.

11. Contact us

MainStreetHero LLC
3839 McKinney Ave, Ste 155 PMB 2622
Dallas, TX 75204
(469) 518-3440
hello@mainstreethero.com